Educational Services Associate

Educational Services Associate

Educational Services Associate

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Job Description

Education - Full-time

Job Description

Educational Services Associate


Mission Statement: Motivated by the love of Christ, we promote abundant life by providing holistic services to women and men affected by unplanned pregnancy.


Position title: Educational Services Associate

Position type: Staff (full time, hourly)

Department: Educational Services

Reports to: Educational Services Manager

Basic function of position: The Educational Services Associate is responsible for coordinating and facilitating the logistics of the six [SV1] educational classes of Alpha Grand Rapids (AGR): ESL, GED, Parenting, Pregnancy Education, Spanish Support Group[SV2] , and Single Mom Support Group.



Major Duties and Responsibilities


Volunteer management

·         Oversees volunteers in Educational Services, including teachers, tutors, shopping assistants, and childcare workers

·         Schedules volunteers for each class, and in the absence or lack of volunteers, fills in as needed[SV3] 

·         Communicates policies and procedures to volunteers and provides orientation for new volunteers

·         Builds relationships with volunteers, supports them in their roles, and empowers them to serve clients well

 Program management

·         Contacts clients interested in the program, fills openings in classes, maintains a waiting list, and tracks communication with clients

·         Schedules shopping days in AGR’s store each month with the Material Resources Coordinator

·         Ensures all rooms used for Educational Services are clean and ready for use prior to classes, and that the rooms are cleaned and put back in order when classes are finished

·         Maintains connection in creative ways with Educational Services clients throughout the summer (i.e. summer picnics)[SV4] 


Client management

·         Recruits clients for classes and plugs them into classes [SV5] 

·         Interviews and provides orientation for prospective or new clients

·         Builds relationships with clients and supports their growth and learning

·         Makes weekly reminder and follow-up texts or calls to clients

·         Maintains contact with clients on the waiting list, as well as clients who have been absent

·         Awards Alpha Bucks and shops with clients[SV6] 



·         Keeps attendance records of both clients and their children

·         Enters both attendance and benefit information in WayCool software

·         Assists with providing weekly prayer requests, as well as stories, quotes, photos, and videos for quarterly and annual publications and events



·         Serves as back up to the Client Services Associate, covering the front desk when necessary

·         Promotes and attends spring and fall fundraising events

·         Participates in all required staff meetings

·         Takes part in professional development as desired, recommended, or required

·         Performs other duties as assigned by supervisor[SV7] 


Qualifications for the Position



·         High school diploma required

·         Some college education desired


Prior work experience: Two years of experience performing administrative management duties and responsibilities, preferably in nonprofit organizations, as well as experience in relationship building


Language proficiency:

·         English required

·         Bilingual (English/Spanish) required


Skills and abilities

·         Strong organizational, administrative, and managerial skills

·         Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

·         Strong verbal, written, and interpersonal communication skills

·         Comfortable speaking before small and large groups

·         Ability to handle multiple responsibilities at once, manage time well, and take initiative

·         Ability to work independently and interact with other staff members

·         Ability to interact well with both individuals and groups from a variety of ethnicities and backgrounds


Essential requirements

·         Belief in the sanctity of human life

·         Demonstrated emotional and spiritual maturity

·         Committed Christian who faithfully attends a local church

·         Full agreement with the AGR Statement of Faith and AGR Statement of Lifestyle

·         Proven ability to respect diversity and confidentiality



Position Elements


Available guidelines: AGR Employee Handbook


Exercise of judgment: Uses independent judgment on how to interact with and manage groups and volunteers


Nature and level of contacts: Employees, volunteers, clients, and the general public


Supervision exercised: Coordinates with Educational Services Manager to support [SV8] 30-35 volunteers


Time to perform full range of duties after entry into the position: Six months



Application Process


If interested, please email or mail a resume and cover letter to:


Attn: April DeMull

Alpha Grand Rapids

1725 Division Ave S

Grand Rapids, MI 49507


For questions, please call 616.459.9955.

Minorities and persons with disabilities are encouraged to apply.