Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

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Job Description

Technical - Full-time

Volgistics is an online application that helps volunteer leaders recruit, track, and coordinate volunteers around the world. The company is well-established, financially solid, and continues to grow.

The Support Team is a very valuable part of the company and our direct contact with users of the software. Support Team members work between our Development Team and our users to ensure that any new software meets our strict quality standards. Members of the Support Team take the insight they receive while answering questions to drive our development agenda and make sure that new features meet user expectations.

After an in-depth training period, the chosen candidate will be responsible for a variety of tasks including:

·         Responding to customer inquiries via an online messaging system

·         Providing customers with live online demonstrations of the software

·         Testing new changes to the software

To succeed in this role, candidates should:

·         Demonstrate excellent business writing skills

·         Work well on a team and independently

·         Show good problem-solving abilities

·         Enjoy the challenge of researching complex issues

·         Have the ability to learn and retain new information

·         Be patient, understanding, and empathetic to customer’s needs

This is a full-time in-person position. Most of the work is done at the office during the day. Some evenings and weekends are required in an ‘on-call’ basis, but they are worked from home. The work atmosphere at Volgistics is very friendly and flexible. Every member is self-motivated and takes pride in providing the best product on the market. We truly function as a team of professionals with mutual respect for each other, and we share a common goal of creating raving fans of our product.

Salary starts at $17.50/hour.

Compensation includes:

·         Fully-paid smart phone plan

·         Vision insurance

·         Disability insurance

·         Life insurance

·         Very generous 401K plan

·         If health insurance is desired, the employer pays 40% of the premiums

Please send your resume and cover letter to with the subject “Customer Support – Ada Bible Church.”

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