Customer Service

High school diploma or equivalent. 

Excellent verbal and personal communication skills; confident, outgoing, and professional. 

Sports knowledge and/or background strongly preferred. 

Minimum of 6 months prior customer service experience in high volume service industry preferred. 

Excellent organizational skills. 

Must be able to work evening hours, weekends, and holidays. 

Proven track record of accountability and integrity. 

Ability to manage multiple tasks and functions while maintaining a low personal stress level. 

Must successfully pass background check and drug screenings. 

Physical requirements: ability to stand 95% of shift. Bend, stoop, crouch, climb, stand, sit and turn/pivot; lift/lower, push, pull, and carry up to 40 pounds; perform office tasks using simple hand grasping, fine hand manipulation, and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating, and use of telephone; see, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions. 

Provide superior customer service in a timely, professional, and courteous manner. 

Greet all guests and staff at welcome desk with professionalism, enthusiasm, and courtesy.  

Assist guests with reservations, comments, and concerns. 

Ensure telecommunications procedures are carried out in a professional and timely manner. 

Develop and maintain a complete working knowledge of the entire operation; keep current on all programming, seminars, events, and functions. 

Perform any point of sale procedures with software. Responsible for contents of cash drawer during a specified shift. 

Effectively communicate members’ concerns, comments, and questions to appropriate manager. 

Perform all job functions at an exceptional level while adhering to areas of accountability.  

Perform special request tasks by being accessible and flexible. 

Ability to prepare quality food items by adhering to MSA and Health Department codes. 

Maintain a clean and professional food preparation area. 

Maintain interior and exterior appearance by picking up all trash and other debris; emptying containers; transporting materials to disposal area; recycling materials. 

Keep cleaning products safe and usable by utilizing safe and proper mixing techniques per labeling instructions. 

Maintain building interior by utilizing consistent cleaning practices: dusting and polishing furniture, counters, lockers, mirrors, fixtures; washing floors, tiling, windows, counters, walls, and woodwork; sweeping, scrubbing, and mopping floors; cleaning and vacuuming carpets; re-supplying restroom and locker room liquids and paper products. 

Maintain supply inventory in cleaning areas. 

Ensure safe work practices by abiding to all safety guidelines. 

Maintain a neat and professional personal appearance by wearing the MSA uniform (see uniform matrix) and name badge. 

Other duties as assigned.