Customer Service

Customer Service

Customer Service

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Job Description

Other - Part-time

 

CUSTOMER SERVICE REPRESENTATIVE 

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Responsible for providing a large, diversified clientele with outstanding customer service by performing day-today service operations including, but not limited to, service desk, concessions, and housekeeping areas. 

 

 

Qualifications 

  • High school diploma or equivalent. 

  • Excellent verbal and personal communication skills; confident, outgoing, and professional. 

  • Sports knowledge and/or background strongly preferred. 

  • Minimum of 6 months prior customer service experience in high volume service industry preferred. 

  • Excellent organizational skills. 

  • Must be able to work evening hours, weekends, and holidays. 

  • Proven track record of accountability and integrity. 

  • Ability to manage multiple tasks and functions while maintaining a low personal stress level. 

  • Must successfully pass background check and drug screenings. 

  • Physical requirements: ability to stand 95% of shift. Bend, stoop, crouch, climb, stand, sit and turn/pivot; lift/lower, push, pull, and carry up to 40 pounds; perform office tasks using simple hand grasping, fine hand manipulation, and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating, and use of telephone; see, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions. 

 

 

Duties and Responsibilities 

  • Provide superior customer service in a timely, professional, and courteous manner. 

  • Greet all guests and staff at welcome desk with professionalism, enthusiasm, and courtesy.  

  • Assist guests with reservations, comments, and concerns. 

  • Ensure telecommunications procedures are carried out in a professional and timely manner. 

  • Develop and maintain a complete working knowledge of the entire operation; keep current on all programming, seminars, events, and functions. 

  • Perform any point of sale procedures with software. Responsible for contents of cash drawer during a specified shift. 

  • Effectively communicate members’ concerns, comments, and questions to appropriate manager. 

  • Perform all job functions at an exceptional level while adhering to areas of accountability.  

  • Perform special request tasks by being accessible and flexible. 

  • Ability to prepare quality food items by adhering to MSA and Health Department codes. 

  • Maintain a clean and professional food preparation area. 

  • Maintain interior and exterior appearance by picking up all trash and other debris; emptying containers; transporting materials to disposal area; recycling materials. 

  • Keep cleaning products safe and usable by utilizing safe and proper mixing techniques per labeling instructions. 

  • Maintain building interior by utilizing consistent cleaning practices: dusting and polishing furniture, counters, lockers, mirrors, fixtures; washing floors, tiling, windows, counters, walls, and woodwork; sweeping, scrubbing, and mopping floors; cleaning and vacuuming carpets; re-supplying restroom and locker room liquids and paper products. 

  • Maintain supply inventory in cleaning areas. 

  • Ensure safe work practices by abiding to all safety guidelines. 

  • Maintain a neat and professional personal appearance by wearing the MSA uniform (see uniform matrix) and name badge. 

  • Other duties as assigned.