Women’s Center Director (MSW)

Mission Statement: Motivated by the love of Christ, we promote abundant life by providing holistic services to women and men affected by unplanned pregnancy. 

Position Title: Women’s Center Director

Position type: Staff (full-time, salaried) 

Department: Client Services

Reports to: Vice President of Client Services

Basic Function: The Women’s Center Director manages day-to-day operations of Alpha Women’s Center (AWC) in alignment with the approved policies and procedures of Alpha Grand Rapids (AGR); oversees administrative duties for client services, volunteer coordination, and staff support across Support Services, Educational Services, and Material Resources departments; utilizes extensive social work expertise to address a wide spectrum of client needs. The core responsibilities include client services staff/volunteer supervision, program development, women’s center daily operations, social work support.

Key Responsibilities:

Center Management:

• Coordinate daily operations of AWC, ensuring alignment with AGR’s core values.
• Implement and maintain consistent policies, procedures, and forms for all departments.
• Act as a social work expert for AWC and Alpha Men’s Center (AMC), collaborating with relevant department heads.
• Provide managerial support, supervision, and direction to AWC staff.
• Identify training needs for staff and volunteers and establish a training plan.

Client Management:

• Recruit clients and collaborate with the Marketing team on promotional materials.
• Offer counsel to staff and volunteers for managing difficult client situations.
• Manage cases, issue reports, and maintain relationships with clients.

Medical Involvement:

• Acts as a social work support to the medical department for patients and staff.
• Trained in urine pregnancy tests procedures and will provide services if no medical staff available for walk-ins or scheduled appointments.

Volunteer Management:

• Support program managers in volunteer engagement and management.
• Communicate policies, provide orientation, and organize training for volunteers.
• Assist in AGR’s volunteer training program and recruitment process.

Program Management:

• Oversee and manage Support Services, Educational Services, and Material Resources.
• Establish program policies, assess effectiveness, and track outcomes.
• Develop and implement client satisfaction surveys and maintain partnerships for referrals.

Other

• This position is required to attend certain fundraising and volunteer events and additional events if asked. Please see the link for specific requirements. Staff Event Attendance Requirements.xlsx

Qualifications:

• Education: Bachelor’s of Social Work (BSW), Master of Social Work (MSW), Licensed or Limited Licensed Master of Social Work (LMSW/LLMSW) (preferred), or relevant experience.
• At least five years of social work experience, including leadership roles and expertise in volunteer management, program development, and communications.
• Bilingual in English/Spanish preferred.

Skills and Abilities:

• Strong organizational, administrative, and managerial skills.
• Proficiency in Microsoft Office and excellent leadership and communication abilities.
• Ability to handle diverse responsibilities, manage time effectively, and work independently.
• Ability to professionally and effectively communicate with employees, volunteers, donors, clients, patients, and the public.
• Ability to be flexible, quick on your feet, and can pivot as daily interruptions come up.

Essential Requirements:

• Belief in the sanctity of human life and demonstrated emotional and spiritual maturity.
• Committed Christian attending a local church in full agreement with AGR’s values.
• Respect for diversity and confidentiality.
• Refer to AGR Employee Handbook for guidelines.
• Exercise judgment while working closely with other directors.

Pay: $57,000.00 – $65,000.00 per year

Ramp-Up Time: Six months.

Application Process 

If interested, please email, or mail a resume and cover letter to: 

hr@alphagrandrapids.org 

Attn: Valerie Probst 

Alpha Grand Rapids 

1725 Division Ave S 

Grand Rapids, MI 49507 

For questions, please call 616.459.9955. 

Minorities and persons with disabilities are encouraged to apply.