Systems Administrator

Systems Administrator

Systems Administrator

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Job Description

Technical - Full-time

The Opportunity
This hands-on position will work collaboratively with a team to support the design, implementation, operation, and maintenance of the technology systems of RDV Corporation. The Systems Administrator will provide high-touch, end-user support to RDV employees related to desktops, systems, meeting spaces, and audio-visual requests.

Our Unique Benefits
At RDV, we are intentional about enriching our culture and employee experiences through a unique blend of benefit offerings that include:

  • Robust health insurance options with competitive employer contributions.
  • 401k retirement plan with a generous employer match of up to 7.5%.
  • Paid Time Off (PTO) starting at 22 days per year in addition to 9 paid holidays.
  • Flexibility through Remote Option Fridays (position dependent).
  • Grab and Go Deli/Market with employer-provided account credit of $650/year.
  • Fun culinary experiences and connecting with co-workers at monthly catered lunches, free of charge to employees.
  • Employer paid parking in the heart of downtown Grand Rapids.
  • Education and training reimbursement programs.
  • Discounted memberships to MVP Sportsplex.

What You’ll Do

General Responsibilities

  • Appropriately address and respond to inquiries and problems in a timely manner.
  • Work with RDV Corporation employees and executives in a pleasant, professional, confident, and confidential manner.
  • Always maintain the highest level of customer service and professionalism.
  • Understand and communicate complex technical ideas and structures to people with widely varying skills and interests. 
  • Excellent oral and written communication skills are necessary.
  • Be available for support outside of regular business hours as needed.
  • Participate in strategic planning for the technology needs of RDV Corporation.
  • Remain current with technology trends and industry developments; share knowledge with RDV Corporation employees when appropriate.

Technology-Related Responsibilities

  • User onboarding and offboarding tasks.
  • Support computers and mobile devices, such as smartphones and tablets.
  • Purchase, install, modify and make minor repairs to hardware and software.
  • Provide technical assistance and training for general computer use.
  • Administer and maintain peripherals such as printers and scanners.
  • Support videoconferencing and presentation systems.
  • Deploy, update, inventory, and maintain computers and mobile devices using VMWare Workspace One or Microsoft Intune.
  • Add, change, update, and delete software and their associated deployment packages.
  • Support various software packages used by employees.
  • Install and maintain anti-virus, anti-malware, and system software.
  • Maintain computer hardware replacement schedule and order and deploy equipment as needed.
  • Research, test, propose and demo (as appropriate) computers and related technologies.
  • Work with outside vendors to coordinate purchasing, support, installation and repair of technology-related products and services.
  • Support physical desktop phones and general administration of phone accounts.
  • Participate in project meetings to discuss planning for infrastructure projects.
  • Provide custom training and training documentation as needed or requested.
  • Develop and maintain procedures and documentation.
  • Participate in other project and support activities as assigned.

What You’ll Bring

  • Bachelor’s degree or equivalent experience. An educational emphasis in information technology or additional training in network or computing technologies required.
  • Two (2) to three (3) years of experience in computer/technology support.
  • Experience with most of the following technologies required:
    • Windows 10/11 administration and support
    • Microsoft Office Suite
    • Remote desktop technologies
    • Advanced Microsoft Outlook administration and support
    • Zoom and/or Microsoft Teams videoconferencing
    • Apple iPhone and iPad support
    • Active Directory administration
    • Cellular technology/cellular networks, including voice, data, and mobile wireless (“MiFi”) devices
    • Network and Internet communications
    • VoIP telephone systems
    • VMWare Workspace One/AirWatch or Microsoft Intune experience a plus
    • PowerShell a plus
  • Facilitation skills, negotiation skills and the ability to document thoroughly.
  • Excellent interpersonal, collaborative, verbal, and written communication skills.
  • Strong problem-solving skills and analytical capabilities.
  • Uncompromised commitment to the highest level of customer service and confidentiality in all aspects of job responsibilities.

Additional Requirements

  • Non-routine hours over eight (8) hours per day, forty (40) hours per week and five (5) days a week.
  • Lifting fifty (50) pounds to a maximum height of four (4) feet.
  • Climbing steps and stairs; stooping and bending.
  • Must have a reliable vehicle to run errands as needed; mileage reimbursed at IRS rate.
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