Senior Talent Services Partner

Senior Talent Services Partner

Senior Talent Services Partner

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Job Description

Human Relations - Full-time

The Opportunity
The Senior Talent Services Partner acts as a full talent related partner to area(s) of the organization, possesses a thorough understanding of their current and future needs, and pro-actively delivers value added Talent Services and consultancy services at the most senior level to meet and exceed those needs.

Our Unique Benefits
At RDV, we are intentional about enriching our culture and employee experiences through a unique blend of benefit offerings that include:

  • Robust health insurance options with competitive employer contributions.
  • 401k retirement plan with a generous employer match of up to 7.5%.
  • Paid Time Off (PTO) starting at 22 days per year in addition to 9 paid holidays.
  • Flexibility through Remote Option Fridays (position dependent).
  • Grab and Go Deli/Market with employer-provided account credit of $650/year.
  • Fun culinary experiences and connecting with co-workers at monthly catered lunches, free of charge to employees.
  • Employer paid parking in the heart of downtown Grand Rapids.
  • Education and training reimbursement programs.
  • Discounted memberships to MVP Sportsplex.

What You’ll Do

  • Serves as a primary contact at an advanced level for all aspects of talent services related needs, employee relations issues, as well as leading and/or assisting with strategic human resource issues, projects initiatives, and services.
  • Provides exceptionally positive experiences to all current and potential employees, leaders, and constituencies through delivering value added services with a high-level of professionalism delivered with compassion and a healthy dose of a “human touch.”
  • Consults, advises, and facilitates on a wide variety of employee issues; including selection, retention, recruitment, restructure, position/department alignment, job descriptions, disciplinary issues, individual and team development, etc. 
  • Pro-actively looks for, suggests, and acts on alternative, creative, and innovative ways to best accomplish superior talent and employee related outcomes.
  • Exhibits foresight in recognizing potential workforce problems and/or needs and pro-actively develops solutions.
  • Displays superior proficiency in assessing and articulating solution options along with associated potential consequences, outcomes, and/or risks to provide a “total picture” for recommendations and informed decision making.
  • Facilitates talent selection, recruitment, onboarding, and engagement activities in order to ensure the organization is adding and retaining the best, most elite group of talented individuals who are also the right cultural fit.
  • Provides guidance, counsel and policy interpretation on a range of simple to complex HR issues.
  • Acts as a consultant to identify and address root causes of HR issues and implement effective solutions. 
  • Consults with managers and assists with performance issues and performance expectations issues.
  • Provides coaching and feedback on how to improve individual and team performance to meet strategic and tactical goals and objectives.
  • Research, recommend, and facilitate needs for learning and development programs and resources as needed.
  • Investigates employee issues, recommends actions and partners with management to implement solutions.
  • Establishes and fosters an environment of open communication and problem resolution between all levels of positions.
  • Successfully assists with and/or leads talent services related projects including those involving a high degree of complexity and organizational impact.
  • Actively supports team and organizational change initiatives.
  • Reviews procedures and programs and initiates/implements appropriate changes.
  • Monitors compliance to employment laws and HR policies and procedures; takes action to ensure compliance.
  • Leads and/or assists in the oversight of policy administration to include creating, updating, maintaining and interpreting of such policies.  Develops and recommends other needed policies and procedures.
  • Analyzes exit interviews, turnover data, surveys, and other information, to make recommendations based upon identified problems to improve retention.
  • Remains informed of developing human resource trends and legislation and of developing internal human resource needs.
  • Provides coaching, mentoring, and counsel to more junior Talent Services team members.

What You’ll Bring

  • Bachelor’s degree in management, human resources, or similar discipline required, Master’s degree in human resources preferred.
  • SPHR preferred.
  • A minimum of 5 years’ experience with progressively increased responsibilities in management and administration of human resources.
  • Proven ability to make a positive impact on the overall culture and outcomes of an organization through providing value added HR partnerships, exceptional experiences, and best in class HR practices.
  • Demonstrated excellent interpersonal, communication and presentation skills, both written and oral which transcends to diverse audiences at all levels of an organization.
  • Ability to analyze complex problems and recommend appropriate and productive solutions.
  • Proven successful negotiation and collaboration skills to reach win-win solutions.
  • Problem solving and conflict management skills with proven success in employee issue resolution.
  • Must be highly motivated and solution oriented with a high degree of integrity, ethics, discretion, and dedication to the mission of the organization.
  • Broad range of human resources and business experiences across a wide variety of industries and cross functional departments desired.
  • Hands-on experience in navigating international human resource issues and complexities desired. 
  • Must be able to work an irregular schedule, evenings or Saturdays as needed, additional hours and travel during peak times or as required.
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