Job Description
Technical - Full-time
Job Title: Salesforce Systems Analyst
Work Team: Information Services
Job Code: Exempt
Longevity Requirement: 2 years
Position Summary:
The Salesforce Systems Analyst will support, maintain and optimize the global Salesforce CRM instances. The position will be responsible for day-to-day operations of Salesforce platforms, assist teams with technical issues, and drive adoption of Salesforce best practices across the ministry.
Essential Functions:
- Engage with stakeholders to elicit and document business requirements.
- Collaborate with teams to understand business requirements and recommend solutions that leverage Salesforce capabilities.
- Create detailed business analysis reports and use cases.
- Develop and deliver training programs, provide ongoing support and coaching, and address any questions or concerns that arise during implementation.
- Document & maintain Salesforce processes to distribute to key user groups and stakeholders.
- Collaborate with managers and executives to evaluate and ensure the effectiveness of implemented changes.
- Proactively identify and implement process improvements to enhance Salesforce functionality and user experience.
- Manage user accounts, profiles, roles, and permissions.
- Elicit and define Salesforce features, such as workflows, dashboards, validation rules, layouts, process builder, and automation tools.
- Stay up to date on Salesforce releases, features and functionalities.
Job Specifications
Job Title: Salesforce Systems Analyst
Study or Knowledge or Experience:
- Bachelor’s degree in Business, Information Technology, or a related field.
- Salesforce Administrator Certification or similar certifications are a plus.
- Hands-on experience with Salesforce Non Profit Cloud or similar Customer Relationship Management software.
- Proficiency in business process documentation using tools and software (e.g., Word, Excel, Visio).
- Ability to work independently and as part of a team.
- Strong problem-solving skills, with the ability to analyze complex business processes and collaborate on solutions.
- Act as liaison between the stakeholders and development teams to enable each group to understand the business needs.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
- Knowledge of Agile methodologies and project management practices.
- Strive to live a life consistent with biblical principles, engaged with the Bible on a consistent basis and demonstrate continued growth and spiritual development.