Patron Support Specialist

Patron Support Specialist

Patron Support Specialist

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Job Description

Other Ministries - Full-time

Summary of Responsibilities:  This is a support staff position that welcomes patrons at check-in and ensures that their needs are being met by establishing trusting relationships.

The Mission Statement: To reflect the love of Christ to all who come through our doors by building relationships and offering programs that foster dignity and respect.
The Vision Statement:
For those we serve, we will be a community that overcomes obstacles, celebrates transformation and realizes the full potential of all as children of God.

Statement of Faith:  Employees affirm and accept the ministry of Dégagé to be a faith based organization founded on the message and love of Jesus Christ and further affirm the mission statement of Dégagé as stated above.  Employees will be asked to sign a Statement of Faith at time of employment. 



·         A strong commitment to Christ and to serving Him through word and deed to others.

·         A background in Social Work, Chaplaincy or relevant work experience.

·         Strong communication skills, both verbal and written. Ability to initiate conversations and ask open-ended questions.

·         Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.

·         Ability to organize, prioritize and delegate independently.

·         Trained in Restorative Practices.

·         Ability to adapt to change.

·         Ability to work independently as well as in a team setting.

·         Work experience or knowledge of those experiencing homelessness or vulnerable populations.

·         Willingness to transport patrons.


Specific Responsibilities

·         Build authentic relationships to foster trust and to be able to notice if someone is acting out character.

·         Develop creative ways to engage patrons in conversation including RP circles and devotions.

·         Educate patrons on the services offered at Degage during the day and encourage the patrons to meet with the Advocates regularly.

·         Schedule and facilitate restorative conferences for suspended patrons while upholding the policies of the Degage Ministries while demonstrating compassion and respect.

·         Teach Bible/Book studies and respectively encourage participation.

·         Help plan and implement patron activities.

·         Provide a safe space for patrons and staff to discuss spiritual needs.

·         Communicate with the patron advocates to address the specific needs of our patrons.

·         Attend all staff meetings and professional development trainings.