Job Description
Administrative / Office Management / Clerical - Full-time
We are a pediatric private practice in Grand Rapids that offers occupational and speech therapies. We are company committed to making sure every child leaves our office feeling loved and every parent leaves feeling supported. We are currently looking for the perfect fit for a full-time office manager position in our fast-paced, dynamic office. The candidate we are looking for is both a natural “people person” and problem solver. Responsibilities and requirements for this position include but are not limited to:
- Providing exceptional customer service that maintains every child leaving our facility feeling loved and every parent feeling supported
- Greet and welcome children and parents into our office with warmth and sincerity
- Answering phones. Our candidate must be someone who answers the phone with a smile, is energetic, empathetic and willing to go above and beyond to make the client feel heard.
- Oversee daily operations and report to owners
- Exceptional oral and written communication
- Maintaining the office appearance and culture
- Coordinating referral sources and scheduling new clients
- Maintaining therapist schedules and communicating cancellations and reschedules to therapists
- Overseeing organizational systems and procedures of clinic resources, must be organized
- Maintaining a waitlist and following up with clients promptly
- Following up with clients regarding payment plans and outstanding balances
- Managing the office volunteer program
- Managing office details
- An ability to clearly articulate the services we offer
- Processing paperwork
- Daily interaction with children with various needs
- Ability to follow directions, problem solve, multi-task and meet deadlines
- Providing clerical support to clinicians
- Maintain policy boundaries with clients
- Assist in tasks delegated by owners
A cover letter is required for this position. Cover letter must demonstrate how prior experiences would qualify the candidate for this position.
Please send cover letter and resume to jillmiller@paperplanetherapies.com
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
- Pediatrics
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Grand Rapids, MI 49546: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Preferred)
- Google Docs: 1 year (Preferred)