Office Manager

Office Manager

Office Manager

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Job Description

Administrative / Office Management / Clerical - Full-time

 

Full-Time Facility Office Manager
Rockford Self Storage – 4700 Courtland Pt NE, Rockford, MI
$20 – $29 hourly – Full time
Expected hours: ~40 per week

Pay & Benefits:

  • Pay: $20.00 – $29.00/hour based on:

  • 5 paid federal holidays (Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas)

  • Two weeks of Paid Time Off (PTO) after 3 months and three weeks PTO after each year employed

  • Health Benefits with a Priority Health Medical Plan. Rockford Self Storage covers 100% of medical premiums for full time staff and their spouse and 50% for dependents.

  • 3% employer-matched IRA after 1 years

 

About Us:

At Rockford Self Storage, you’ll work in a respectful and supportive environment where your efforts are valued. We believe in treating customers the way we’d want to be treated, and we expect the same from our team. Are you organized? Detail oriented? Do you enjoy working and connecting with people? Please reach out to us.

Rockford Self Storage is a family owned and local self-storage business renting self storage units and indoor and outdoor RV and vehicle parking to residential and business customers. We are given the opportunity to help families find temporary storage for their items while moving or remodeling. We help small businesses by providing a convenient space to store their items and stay organized. We offer nearby locations to securely store RV’s and boats so that families can create fun memories together experiencing the beautiful state we live in. 

We’re committed to customer-first service, clean and secure facilities, and a strong connection to our community. We are passionate about relationships and connecting with people. We aim to show people that we care more about them than just the items they are storing with us. We strive to be good stewards of the business that has been entrusted to us. We’re looking for a full time manager who shares our values of positivity, compassion, integrity, servanthood, excellence, dependability, and a helpful attitude. Customer-first service – “do to others what you would like them to do to you”

Schedule

  • Monday – Friday 9am-5:30pm

40 hours/week, with the ability to work full time hours if needed

Responsibilities:

  • Connecting with new customers and existing customers in person, over the phone and via email with rentals, payments and questions

  • Develop and maintain a friendly relationship with new and existing customers

  • Provide information about the storage options that Rockford Self Storage offers

  • Address and resolve customer concerns related to billing, security, auctions, and proper site usage

  • Update customer records in computer software based on interactions

  • Develop and maintain a knowledge base of our products and services

  • Maintain a clean and welcoming office environment. 

  • Light maintenance tasks including: snow shoveling, salting doorways, sweeping, cleaning the office and bathroom

  • Manage vendors and subcontractors

  • Perform daily site safety inspections and drive to other Rockford Self Storage locations when needed

  •  Handle administrative tasks, handling cash transactions, balance receipts, follow up on delinquent payments, maintaining auction files, process customer payments, monitoring store budgets and complete daily bank deposits.

  • Assist in overseeing facility maintenance

  • Emergencies and responding to customers. Occasionally you may be called after traditional working hours or on weekends to help respond.

​Qualifications:

  • Be a people person (know that your smile is contagious)

  • Previous experience in customer service, sales, or other related fields

  • Ability to build rapport with clients (aka make friends with everyone)

  • Ability to prioritize and multitask

  • Positive and professional demeanor

  • Excellent written and verbal communication skills

  • Ability to work both with a team and independently

  • Able to use a computer proficiently, and type quickly

  • Able to talk friendly and confidently over the phone and in person

  • Friendly, professional, organized, and dependable

  • 2+ years of customer service experience.

  • Leadership experience preferred but not required.

  • Sale experience preferred.

  • Current valid driver’s license and access to a reliable personal vehicle for transportation

  • High School diploma or GED is required; college education is a plus.

 

Work Environment and Physical Requirements:

  • Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.

  • Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.

 


We look forward to hearing from you!