Member Services Receptionist

Member Services Receptionist

Member Services Receptionist

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Job Description

Administrative / Office Management / Clerical - Full-time

Member Services Receptionist

Interact with patients in person and on the phone. Coordinate arrival and check-out of appointments. Facilitate the smooth running of the healthcare environment and support delivery of exceptional patient care.

·         Greet patients

·         Assist patients with registration

·         Ensure patient information is accurate

·         Inform patients of medical office procedures and policy

·         Move patients through appointments as scheduled

·         Answer incoming calls and member inquiries

·         Transfer calls as required

·         Schedule patient appointments

·         Collect payments when necessary

·         Coordinate referrals for hospital admissions, tests, scans and outside appointments for patients

·         Obtain external medical reports as required by medical professionals

·         Respond and comply to requests for information

·         Monitor incoming and outgoing post

·         Complete other clerical duties as assigned

·         Maintain stock of forms and office supplies

·         Ensure reception area is well maintained, neat and clean

·         Safeguard patient privacy and confidentiality

Education and Experience

·         High school diploma or higher

·         Knowledge of medical terminology, procedures and diagnosis

·         Knowledge of electronic health record systems.

·         Knowledge of general administrative and clerical procedures

·         Proficient in using Microsoft Office

·         Experience in hospitality preferred

·         Experience working in a pharmacy or with a dispensary preferred

Key Competencies

·         Multitasking

·         Communication skills

·         Information collection and management

·         Planning and organizing

·         Attention to detail

·         Customer service skills

·         Adaptability

·         Confidentiality

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