Job Description
Other - Part-time
Position Summary:
Analyze and process customer requests received via mail, email, chat, and online orders.
Essential Functions:
- Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps.
- Analyze and process customer requests received via mail, email, chat, and online orders.
- Communicates with team leadership, regarding problems, solutions and trends.
- Responsible for meeting established individual and team performance goals, which include customer service, productivity, and quality standards.
Study or Knowledge and Experience:
High school graduate.
Requires comprehensive reading skills and basic math skills.
Basic skills in Microsoft Windows required and email is recommended.
Excellent customer service skills.
Must be able to assimilate and recall a large network of detailed information.
Must possess good organizational and time management skills.
Online searching intuitiveness.
Requires 1 year on the job before efficient.
Strive to live a life consistent with Biblical principles and demonstrate continued growth and spiritual development.
Internal Work Environment:
Communication with teammates and other Contact Center teams.
Requires confidentiality of customer information.
External Communication Requirements:
Limited communication with customers via standard responses.
Leadership Responsibility:
None
Stewardship of Resources:
None
Miscellaneous Factors:
Repetitive motion factor.
Hours are subject to mail volumes.
Based on biblical principles, our statement of faith and the richness of our organization’s history, we will strive to reflect our commitment to diversity by honoring the ministry’s mission, vision, values/ethos and guiding principles.
Our Daily Bread strives to embody a Biblically based commitment to Diversity and Inclusion
Apply Now