Job Description
Other - Full-time
Position Summary:
Train new team members in all job functions of the Inbound Mail Services team as well as provide ongoing refresher training for current staff; ensure quality checks are performed monthly and provide necessary feedback to team members. Work together with the Assistant Manager to maintain a Policy and Procedures Manual within IRIS, and a quality control program.
Essential Functions:
- Maintain a training program that encompasses all Inbound Mail Services functions (this includes assisting to maintain a Policy and Procedures Manual (IRIS) and a quality control program).
- Oversee the training process for new inbound Mail Services employees and provide ongoing training to current team members.
- Provide monthly batch reviews for each processor.
- Serve as a key communication person to the team with all information needed to process Inbound Mail Services incoming mail and troubleshoot problems for the team.
- Help to maintain all policy and processing information in the Inbound Mail Services portion of IRIS.
- Represent the Inbound Mail Services team at various meetings with other ministry work teams.
- Serve as backup to Finance Specialist, Systems Support Specialist, and Assistant Team Manager.
- Manage and oversee the operation of the ODBM company Mail Cart.
- Perform all requirements of Level 1 and Level 2 Inbound employees.
- Perform all higher-level tasks on machines, data verifying and cash counting.
- Provide basic troubleshooting and ensure general maintenance for the mail extraction and scanning equipment.
- Hold individuals accountable for meeting quality standards.
Additional Functions:
- Perform miscellaneous clerical tasks for the inbound Mail Services team.
- Pick up mail at the Post Office, and deliver deposits to the bank, as needed.
Job Specifications
Job Title: Inbound Mail Services Assistant Manager
Study or Knowledge or Experience:
- Associate degree in business or related fields, or equivalent experience.
- Good customer service/people skills.
- Excellent oral and written communications, including teaching skills.
- Familiar with Microsoft Office with an emphasis in creating reports and data analysis. Includes experience in data analysis and above average math skills.
- Minimum typing speed of 100 alphanumeric keystrokes per minute, with emphasis on accuracy of typing skill.
- Excellent ten key skills required.
- Demonstrated leadership skills, including problem-solving.
- Experience in scheduling preferred.
- Previous experience as an Inbound Mail Services processor strongly preferred.
- Mechanical aptitude/dexterity/basic machine maintenance for four types of equipment.
- Good hand/eye coordination.
- Strive to live a life consistent with biblical principles, engaged with the Bible on a consistent basis and demonstrate continued growth and spiritual development.