Guest Services Representative

Guest Services Representative

Guest Services Representative

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Job Description

Food Service - Part-time

We are looking for both full time and part time associates.

Nothing Bundt Cakes celebrates the very heart of true hospitality where all are welcome and no one is a stranger. Each thoughtful detail of the experience, from the heartfelt welcome at the door to remembering the guest’s favorite flavor, has been naturally embraced at Nothing Bundt Cakes.

We bring the same spirit into our relationships with our team members. We invite a very special kind of person to become part of our bakery family. We know that qualities like sincerity, warmth, hard work, and a little humor will take you far when you’re with the right people. We’ve taken significant precautions to protect the team. We’re grateful that we have been able to remain open and have supported a full team throughout the COVID pandemic.

– EightWest

– mlive

– Grand Rapids Chamber Podcast

Position Summary

We’re looking for someone to be the perfect addition to our bakery family and growing business. Are you ready to be a cake ambassador? The position of the Guest Services Representative (GSR) is to create a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The GSR wears a number of different hats which includes decorating cakes, prepping materials for future orders, light cleaning and organizing orders/materials.


  • Availability Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays
  • Ability to Live Our Values – “Ohana” (Hawaiian for family), Deliver Excellence, Servant’s Heart, Spirit of a Champion & Making Genuine Connections
  • Past retail, restaurant and/or bakery experience preferred
  • Possess a strong sense of teamwork
  • Attention to detail is a must
  • Ability to follow instructions
  • Has integrity and takes initiative
  • Works well under pressure
  • Outgoing and friendly personality
  • Multi-tasking ability
  • Strong sales ability
  • Strong sense of urgency
  • Genuine care for others’ needs
  • Ability to work off-site events and assist with marketing


  • Abide by all bakery policies and procedures
  • Assist other departments when necessary
  • Introduce walk-in guests to the bakery and products using a Guest Tour
  • Suggest creative solutions to guests with walk-in orders
  • Suggest the purchase of add-ons and retail to make the product a complete experience
  • Assist phone-in guests with their orders
  • Give cake presentations while performing quality control tests
  • Operate and balance the POS with accuracy and efficiency
  • Keep samples available during operating hours
  • Have current and complete knowledge of prices, products and promotions
  • Keep retail area clean, swept and neatly merchandised throughout the day
  • Dust all retail surfaces at least twice per week, including counter tops and POS stations
  • Ability to support crafting department
  • Track inventory