Fulfillment Specialist

Fulfillment Specialist

Fulfillment Specialist

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Job Description

General Labor - Full-time

Pay: $17.50 – $23.00/hour

+ $1.00/hour premium for full-time second shift employees

As a Fulfillment Specialist, you are an industrial athlete. In this fast-paced, active role, your top priority is to get orders ready while upholding our high standards for quality, speed, and accuracy. You will also be responsible for advancing our warehouse processes by collaborating with other team members and actively contributing your ideas.

Some specific role responsibilities:

  • Consistently execute these core fulfillment processes: receive and replenish inventory, pack and ship end-user orders, process and prepare bulk reseller orders, assemble and package finished goods
  • Keep your workstation and surrounding areas clean and organized
  • Demonstrate proficiency and safety while using tape dispensers, blades, handheld scanners, and any other required equipment
  • Follow all company and warehouse-specific safety guidelines
  • Identify process constraints in the Fulfillment Center and contribute to a culture of continuous improvement

What it’s like in Tekton’s Fulfillment Center:

  • Surroundings: You will be working in a clean, organized warehouse around people and material handling equipment like order pickers, forklifts, and carts.
  • Noise level: It is generally quiet with occasional low-level noise coming from pickers and forklifts.
  • Safety: Safety is important to us and we take it seriously. The warehouse has designated walking and working areas, as well as guardrails in certain locations. We also provide safety training and protective gear such as vests, gloves, and floor mats.
  • Temperature: Our warehouse has heating and air conditioning. Temperatures are typically between 60 – 80°F, but can vary depending on the season and location in the warehouse.
  • Dress code: Clothes should be comfortable to twist, lift, and bend in. Closed-toe shoes are required.

Your first 30 days:

Our Fulfillment Center has four teams that each perform a core function: Retail Order Fulfillment, Assembly, Direct Order Fulfillment, and Receiving and Putaway. Employees who are hired for any specialist role will spend their first 30 days as a Fulfillment Specialist, training in each core area. During this provisional period, we will assess your personal skills and strengths. If we decide you are a good fit for the company, you will become a Specialist on the team that best suits your unique talents.

Opportunities to grow:

Each area of the Fulfillment Center has designated experts who exemplify the pace and discipline required for impressive work. They are considered the very best at what they do. Area experts make a minimum of $20/hour. In addition to their daily work, they take on extra responsibilities like training other team members, answering questions, upholding work standards, executing specific projects, and taking on supporting tasks. Any Specialist can become an expert if they consistently exemplify the pace and discipline required for impressive work. There is no minimum amount of time that a Specialist must be with the company to become an expert.

Each area of the Fulfillment Center is led by a Team Captain who supports the team by coaching employees, setting daily objectives, continuously improving processes and procedures in their area, and coordinating with other teams within the company. Team Captains make a minimum of $23/hour. There is no minimum amount of time that an employee must be with the company to become a Team Captain.

Values and skills: You must have exceptional values, including honesty, integrity, and empathy. You must be able to use basic technology effectively, like email and our warehouse management system.

Education and experience: We provide on-the-job training. You do not need a specific degree or job history, but a background in fulfillment, distribution, assembly, shipping, quality control, general warehouse work, or related fields could be helpful.

Physical requirements: You must be capable of working on your feet the entire shift and repeatedly lifting 20 – 45 pounds.

Location and hours: This is an hourly position located in Grand Rapids, Michigan. Full-time and part-time positions are available on first or second shift. Schedules are flexible. We are able to change employee start and end times or make special arrangements for scheduling conflicts.

Full-Time First Shift

Regular Hours

Shift A

Monday: 6:00 a.m. – 3:30 p.m.

Tuesday through Friday: 6:00 a.m. – 2:30 p.m.

Shift B

Monday: 7:00 a.m. – 4:30 p.m.

Tuesday through Friday: 7:00 a.m. – 3:30 p.m.

Optional Overtime

Saturday: Anytime between 7:00 a.m. – 3:00 p.m.

Weekly Hour Requirements

Required to work an average of 40 – 45 hours. Overtime may be required at times.

Full-Time Second Shift

Regular Hours

Monday: 11:00 a.m. – 10:30 p.m.

Tuesday through Thursday: 12:00 p.m. – 10:30 p.m.

Optional Overtime

Friday: Anytime between 6:00 a.m. – 5:00 p.m.

Saturday: Anytime between 7:00 a.m. – 3:00 p.m.

Weekly Hour Requirements

Required to work an average of 40 – 45 hours. Overtime may be required at times.


Regular Hours

Monday: 6:00 a.m. – 10:30 p.m.

Tuesday through Thursday: 1:00 p.m. – 10:30 p.m.

Friday: 6:00 a.m. – 5:00 p.m.

Saturday: 7:00 a.m. – 3:00 p.m.

Weekly Hour Requirements

Required to work an average of 20 hours per week and at least two Saturdays each month.

Direct supervisor: FC Team Captains

About the department: The Fulfillment department creates warehouse systems and processes that allow all customer orders to ship efficiently and accurately. This includes picking and shipping customer orders, neatly packaging and assembling products, handling and organizing inventory, developing technology systems and automation, maintaining clean and safe workspaces, and continuously improving all aspects of our Fulfillment Center operations.

About the company: Tekton, Inc. is a family-owned company in Grand Rapids, Michigan. We are dedicated to making the best hand tools you will ever own, and we start by designing the products that we personally believe in and want to own ourselves. We focus especially on tools used in mechanical and assembly work; our core categories include systems of hand drive sockets and ratchets, impact sockets, wrenches, screwdrivers, and pliers.

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