Job Description
Administrative / Office Management / Clerical - Full-time
Enrollment Counselor Job Summary:
A private faith-based university in Grand Rapids, MI is hiring for an Enrollment Counselor to join their growing team! This role is a fast-paced, people-focused job that requires great customer service orientation, a desire to see others grow, and a self-directed and motivated work-style. This is a long-term opportunity with a renowned university local to Grand Rapids, MI.
Enrollment Counselor Responsibilities:
- Conduct high-volume outbound communication, engaging prospective students at various enrollment stages
- Achieve individual and team enrollment goals
- Present accurate degree program options to support informed decisions
- Provide excellent customer service through clear communication and follow through
- Build relationships to earn referrals based on service quality
- Conduct individual and group presentations on program details
- Apply critical thinking to identify and resolve concerns
- Assist prospective students by connecting them with relevant services and resources
- Guide incoming students through major selection, enrollment, and transition to the digital learning platform
- Monitor and manage student interactions using university CRM
Schedule and Pay:
- 1st shift, 8:00am-5:00pm Mon-Fri w/ flexibility to work until 7:30pm 2-3 days per week as needed
- $19-$20/HR based on experience
Enrollment Counselor Qualifications:
- Candidates must be able to demonstrate beliefs that align with the core mission and values of the university
- Minimum 3 years inside sales, customer service, or enrollment recruitment experience, with history of meeting goals
- Bachelors degree or equivalent
- Developed computer skills and familiarity with Google Suite and Microsoft Office
- Passionate belief in the power of education along with the desire to help others achieve their academic, professional, and personal goals
- Understanding of adult student needs and motivations for earning a degree
- Willingness to consistently go above and beyond to serve students
- Strong interpersonal and communication skills
- Caring, compassionate, action oriented, and self-motivated
- Ability to maintain a positive professional attitude
- Ability to work on a team environment and independently
Apply Now!
- Send Grant your resume: grant.stevens@expresspros.com
- Give Grant a call: 616-608-9676
Location: Grand Rapids, MI
Position Type: Long-Term Evaluation Hire, Full Time
Apply Now