Educational Services Manager

Educational Services Manager

Educational Services Manager

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Job Description

Education - Part-time

Job Description 

Educational Services Manager 


Mission Statement: Motivated by the love of Christ, we promote abundant life by providing holistic services to women and men affected by unplanned pregnancy. 


Position title: Educational Services Manager 

Position type: Staff (part-time, hourly) 

Department: Educational Services 

Reports to: Women’s Center Director  

Basic function of position: The Educational Services Manager is responsible for developing and managing the six educational classes of Alpha Grand Rapids (AGR): ESL, GED, Parenting, Pregnancy Education, Spanish Support Group, and Single Mom Support Group. 



Major Duties and Responsibilities 



  • Provides managerial support, direction, and supervision to Educational Services Associate and Childcare Associate  

  • Supports all direct reports through regular check-ins, as well as quarterly reviews, ensuring individual work objectives achieve organizational strategic priorities 

  • Conducts yearly written and oral evaluations 


Volunteer management 

  • Partners with the Community Engagement Manager in matters relating to volunteers: communicating volunteer needs, writing volunteer job descriptions, and updating Galaxy 

  • Works alongside Educational Services Associate to interview and select potential volunteers and to coordinate volunteer appreciation 

  • Develops policies, procedures, and orientation materials for volunteers  

  • Builds relationships with volunteers, supports them in their roles, and empowers them to serve clients well 

  • Fills in to teach a class, when needed, along with the Educational Services Associate  

  • Ensures that all volunteer hours are recorded and submitted in a timely manner 


Program management 

  • Guides and assists the teachers as they choose and/or implement curricula, including scheduling special speakers (often from community partners) and providing needed materials 

  • Plans and executes a yearly program schedule to ensure a smooth operation of the educational classes 

  • Works with the Educational Services Associate to make sure classes have appropriate teachers each week, and stepping in to teach, if necessary 

  • Builds and fosters strategic community partnerships to facilitate mutual referrals and collaboration 

  • Purchases supplies for Educational Services 

  • Analyzes distinct clients and client visits to ensure program sustainability, in conjunction with the Ed Services Associate 

  • Develops, measures, and tracks program outcomes – KPIs – in conjunction with the Ed Services Associate 

  • Coordinates special events for classes, i.e. ESL’s Thanksgiving Luncheon, GED Graduation, etc. 


Client management 

  • Provides general referrals to clients based on need (medical, food, housing, jobs, etc.) 

  • Supports the Educational Services Associate with clients, whenever necessary 

  • Pulls visit data to make informed program decisions 

  • Creates policies and/or class contracts for each program 



  • Provides weekly prayer requests and monthly stories and quotes to the Women’s Center Director and/or Marketing Director 

  • Assists with stories, quotes, photos, and videos for quarterly and annual publications, events, and regular social media posts 

  • Pulls and provides monthly visit numbers for Ed Services programs  

  • Manages all aspects of budget, expenditures, and tracking for Educational Services 

  • Works with the Development Director to provide data from programs for grants 



  • Works with Marketing department to create promotional materials for classes 

  • Promotes and attends spring and fall fundraising events 

  • Participates in all required staff meetings 

  • Takes part in professional development as desired, recommended, or required 

  • Performs other duties as assigned by supervisor 



Qualifications for the Position 



  • Bachelor’s Degree in Education, Social Work, Ministry, Communications, or other related field 

  • In the absence of a degree, an additional three years of equivalent experience is required 


Prior work experience: Two-three years of progressive experience in the educational field, preferably in nonprofit organizations 


Language proficiency: Bilingual (English/Spanish) desirable 


Skills and abilities 

  • Strong organizational, administrative, and managerial skills 

  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) 

  • Strong verbal, written, and interpersonal communication skills 

  • Comfortable speaking before small and large groups 

  • Ability to handle multiple responsibilities at once, manage time well, and take initiative 

  • Ability to work independently and interact with other staff members 

  • Ability to interact well with both individuals and groups from a variety of ethnicities and backgrounds 


Essential requirements 

  • Belief in the sanctity of human life 

  • Demonstrated emotional and spiritual maturity 

  • Committed Christian who faithfully attends a local church 

  • Full agreement with the AGR Statement of Faith and AGR Statement of Lifestyle 

  • Proven ability to respect diversity and confidentiality 



Position Elements 


Available guidelines: AGR Employee Handbook 


Exercise of judgment: Uses independent judgment on how to interact with and manage groups and volunteers 


Nature and level of contacts: Employees, volunteers, clients, community partners, and the general public 


Supervision exercised: Supervises Educational Services Associate and Childcare Associate, coordinates with Educational Services Associate to oversee 20-30 volunteers, coordinates with Childcare Associate to oversee 20-25 volunteers 


Time to perform full range of duties after entry into the position: Six months 



Application Process 


If interested, please email or mail a resume and cover letter to: 


Attn: April DeMull 

Alpha Grand Rapids 

1725 Division Ave S 

Grand Rapids, MI 49507 


For questions, please call 616.459.9955. 

Minorities and persons with disabilities are encouraged to apply.