Educational Services Manager

Provides managerial support, direction, and supervision to Educational Services Associate and Childcare Associate  

Supports all direct reports through regular check-ins, as well as quarterly reviews, ensuring individual work objectives achieve organizational strategic priorities 

Conducts yearly written and oral evaluations 

Partners with the Community Engagement Manager in matters relating to volunteers: communicating volunteer needs, writing volunteer job descriptions, and updating Galaxy 

Works alongside Educational Services Associate to interview and select potential volunteers and to coordinate volunteer appreciation 

Develops policies, procedures, and orientation materials for volunteers  

Builds relationships with volunteers, supports them in their roles, and empowers them to serve clients well 

Fills in to teach a class, when needed, along with the Educational Services Associate  

Ensures that all volunteer hours are recorded and submitted in a timely manner 

Guides and assists the teachers as they choose and/or implement curricula, including scheduling special speakers (often from community partners) and providing needed materials 

Plans and executes a yearly program schedule to ensure a smooth operation of the educational classes 

Works with the Educational Services Associate to make sure classes have appropriate teachers each week, and stepping in to teach, if necessary 

Builds and fosters strategic community partnerships to facilitate mutual referrals and collaboration 

Purchases supplies for Educational Services 

Analyzes distinct clients and client visits to ensure program sustainability, in conjunction with the Ed Services Associate 

Develops, measures, and tracks program outcomes – KPIs – in conjunction with the Ed Services Associate 

Coordinates special events for classes, i.e. ESL’s Thanksgiving Luncheon, GED Graduation, etc. 

Provides general referrals to clients based on need (medical, food, housing, jobs, etc.) 

Supports the Educational Services Associate with clients, whenever necessary 

Pulls visit data to make informed program decisions 

Creates policies and/or class contracts for each program 

Provides weekly prayer requests and monthly stories and quotes to the Women’s Center Director and/or Marketing Director 

Assists with stories, quotes, photos, and videos for quarterly and annual publications, events, and regular social media posts 

Pulls and provides monthly visit numbers for Ed Services programs  

Manages all aspects of budget, expenditures, and tracking for Educational Services 

Works with the Development Director to provide data from programs for grants 

Works with Marketing department to create promotional materials for classes 

Promotes and attends spring and fall fundraising events 

Participates in all required staff meetings 

Takes part in professional development as desired, recommended, or required 

Performs other duties as assigned by supervisor 

Bachelor’s Degree in Education, Social Work, Ministry, Communications, or other related field 

In the absence of a degree, an additional three years of equivalent experience is required 

Strong organizational, administrative, and managerial skills 

Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) 

Strong verbal, written, and interpersonal communication skills 

Comfortable speaking before small and large groups 

Ability to handle multiple responsibilities at once, manage time well, and take initiative 

Ability to work independently and interact with other staff members 

Ability to interact well with both individuals and groups from a variety of ethnicities and backgrounds 

Belief in the sanctity of human life 

Demonstrated emotional and spiritual maturity 

Committed Christian who faithfully attends a local church 

Full agreement with the AGR Statement of Faith and AGR Statement of Lifestyle 

Proven ability to respect diversity and confidentiality