E-Commerce Associate

E-Commerce Associate

E-Commerce Associate

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Job Description

Sales - Part-time

Job Description 

   E-Commerce Associate 


Reports to: E-Commerce Manager                                              Department: Retail                                                                                                                

Location: Kentwood                                                                      FLSA: Non-exempt                                                                             

Shift:  Part-Time Pay                                                                     Grade: R-1                                                                             


Primary Responsibilities: 

  • Pick and process daily website orders and send products to the shipping department.  

  • Process returns for online orders. 

  • Package and label outgoing shipments.  

  • Develop constructive and cooperative working relationships with others, maintaining them over time.  

  • Maintain knowledge of products, current sales and promotions, and all policies regarding website purchases. 

  • Provide basic phone support for online customers. 


Other tasks not on this list may be assigned.   



To perform this job successfully, an individual must be able to perform each duty listed above satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

  • Attention to Detail – Job requires being careful about detail and thorough in completing work tasks.  

  • English Language – Knowledge of the structure and content of the English language including the ability to understand and communicate information in both oral and written formats.  

  • Adaptability/Flexibility – Job requires being open to change (positive or negative) and to considerable variety in the workplace.  

  • Tools & Technology – Working knowledge of Microsoft Office applications and an ability to navigate e-mail, Internet, database and inventory management software, web platform software. 

  • Sociability – Ability to provide outstanding service to others and work with co-workers in a friendly non-competitive environment.  

  • Physical Qualifications – Must be able to stand for extended periods of time, with the ability to lift, bend, and twist as required. 

  • Availability – Occasional Saturday and evening availability needed.