Job Description
Other Ministries - Full-time
Customer & Sales Support
Location: Grand Rapids, MI
Employment Type: Full-Time
Overview
Reformation Heritage Books (RHB) is seeking a skilled and ambitious Customer & Sales Support rep to join our publishing ministry. We are looking for someone who is hungry to serve and thrives on action and momentum. This isn’t a passive, on-call role; it’s one where you are always moving, always seeking ways to serve our customers better. You’ll need to stay a step ahead, proactively anticipating needs, solving problems, and ensuring every interaction reflects our commitment to excellence.
Responsibilities
- Respond to customer inquiries via email, phone, and voicemail with timely, respectful, and helpful communication.
- Process orders, handle returns and refunds and resolve issues like shipping delays or order discrepancies.
- Assist wholesale customers and manage tax-exempt accounts.
- Provide basic website assistance to customers experiencing technical difficulties.
- Monitor and report recurring customer service issues, suggesting improvements to enhance the experience, and maintain and update the FAQ section on the website to address common inquiries proactively.
- Support event-related customer needs and assist with follow-up tasks.
- Provide excellent customer service and sales support at local events.
- Restock inventory for our brick-and-mortar store.
- Perform various additional sales support tasks as needed.
Qualifications
- A commitment to the mission of RHB and familiarity with our publications and theological distinctives.
- Strong communication skills (written and verbal) and attention to detail.
- A proactive, positive attitude with the ability to multitask and solve problems.
- A team player who can also work independently.
- Comfortable with technology and a willingness to learn new systems as needed.
Compensation & Benefits
- Competitive salary commensurate with experience.
- Benefits package including health insurance, paid time off, and retirement contributions.
- Opportunities for professional growth within a mission-driven organization.
How to Apply
Please send your resume and cover letter to careers@rhb.org. Applications will be reviewed on a rolling basis, with priority given to early submissions.