Customer and Sales Support Representative

Customer and Sales Support Representative

Customer and Sales Support Representative

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Job Description

Other Ministries - Full-time

Customer & Sales Support

Location: Grand Rapids, MI

Employment Type: Full-Time

Overview

Reformation Heritage Books (RHB) is seeking a skilled and ambitious Customer & Sales Support rep to join our publishing ministry. We are looking for someone who is hungry to serve and thrives on action and momentum. This isn’t a passive, on-call role; it’s one where you are always moving, always seeking ways to serve our customers better. You’ll need to stay a step ahead, proactively anticipating needs, solving problems, and ensuring every interaction reflects our commitment to excellence. 

Responsibilities

  • Respond to customer inquiries via email, phone, and voicemail with timely, respectful, and helpful communication.
  • Process orders, handle returns and refunds and resolve issues like shipping delays or order discrepancies.
  • Assist wholesale customers and manage tax-exempt accounts.
  • Provide basic website assistance to customers experiencing technical difficulties.
  • Monitor and report recurring customer service issues, suggesting improvements to enhance the experience, and maintain and update the FAQ section on the website to address common inquiries proactively.
  • Support event-related customer needs and assist with follow-up tasks.
  • Provide excellent customer service and sales support at local events.
  • Restock inventory for our brick-and-mortar store.
  • Perform various additional sales support tasks as needed.

Qualifications

  • A commitment to the mission of RHB and familiarity with our publications and theological distinctives.
  • Strong communication skills (written and verbal) and attention to detail.
  • A proactive, positive attitude with the ability to multitask and solve problems.
  • A team player who can also work independently.
  • Comfortable with technology and a willingness to learn new systems as needed.

Compensation & Benefits

  • Competitive salary commensurate with experience.
  • Benefits package including health insurance, paid time off, and retirement contributions.
  • Opportunities for professional growth within a mission-driven organization.

How to Apply

Please send your resume and cover letter to careers@rhb.org. Applications will be reviewed on a rolling basis, with priority given to early submissions.