Job Description
Other - Full-time
The Spa Front Desk Coordinator is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed or products purchased. Additionally assists with transitional cleaning of locker rooms and relaxation areas when needed.
Duties and Responsibilities:
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Be on time and maintain a consistent attendance schedule.
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Properly open and close spa each day according to Standard Operating Procedures.
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Accurately book, change and cancel spa appointments.
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Acknowledge and greet everyone who enters and leaves spa facilities.
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Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets.
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Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
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Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
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Maintain a Spa Desk Bank.
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Answer the phone promptly and use the guest’s name throughout the phone conversation; operate the phone system accurately and efficiently.
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Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
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Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests.
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Handle guests’ questions and concerns promptly, professionally and courteously.
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Maintain complete confidentiality in all guest matters in accordance with company policy;
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Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
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Maintain a clean; safe, fully stocked and well organized work area.
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Ensure adequate stock of supplies and equipment; inform management when stock is low.
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Develop the ability to work without constant direct supervision and remain at assigned post for extended periods of time.
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Maintain a positive attitude and contribute toward a quality work environment.
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Regularly attend, participate in and support training and staff meetings for the spa.
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Assist in all areas of spa operation as requested by management.
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Communicate to management any and all occurrences involving staff or guests in the spa that require attention.