Job Description
Other - Part-time
Job Title: Client Advocate
Reporting Relationship: Compassionate Support Services (CSS) Director
Department: Compassionate Support Services (CSS)
Days Worked: Monday – Thursday
Required Hours: Part-time – 32 hours per week; Hourly / Non-Exempt
Benefit Eligible: No
Position Summary: Primary purpose of this position is to provide support, guidance, and advocacy to empower clients with community information and resources.
Specific Responsibilities:
Client Relations:
o Meet with clients to understand their needs, challenges, and goals
o Provide information and referrals to appropriate community resources, services and programs
o Assist clients in navigating community resources and advocate on client’s behalf if needed
o Follow-up with clients to ensure their needs are being met and adjust plans as needed
o Stay informed about local resources, policies, and services relevant to client needs
o Abide by the PRC’s policy for client confidentiality
o Exhibit cultural competence by understanding, respecting, and valuing diverse backgrounds and perspectives, ensuring equitable and sensitive support for all clients and community members
o Assist in screening safe sleep applications according to CSS guidelines
Volunteer Advocate Support:
o Assist with on-the-job training to advocates and other volunteers as needed
o Track volunteer absences and ensure coverage for scheduled appointments
o Track upcoming client schedule changes and update staff members and volunteer advocates
o Serve as “go-to” person for Volunteer Advocates; nurture, support, pray with, and encourage volunteers
o Seek feedback from volunteers in implementing and refining procedures and programs
o Update volunteer schedules and calendar
o Assist advocates with client concerns and forms
o Track and update CSS Director of upcoming volunteer absences to ensure coverage for scheduled appointments
Donor Relations:
o Provide tours of the CSS facility when requested
o Assist with donation drop-offs in the warehouse area
Additional Responsibilities:
o Communicate with CSS Director and Operations Office regarding client stories and photos for publication, Facebook posts, newsletters, Board meetings, and speaking engagements
o Host after hours volunteer groups on occasion (approximately one time per month)
o Cross-train in CSS programs
o Provide backup duties for front desk, as needed
o Attend all required meetings: staff, departmental, and in-service training, as required
o Assist with and/or attend PRC events (Gala, volunteer events, Walk for Life, etc.), as directed
o Perform other tasks as assigned by the CSS Director
Position Requirements:
o Bachelor’s degree and minimum of two years demonstrated experience in social work, community health, advocacy, case management, or social services preferred
o Bilingual proficiency Spanish/English preferred but not required o Knowledge of community resources and referral options
o Detail focused
o Excellent organizational skills
o Outstanding interpersonal skills with a nonjudgmental and empathetic approach
o Outstanding verbal and written communication skills
o Passionate about the needs and spiritual growth of single moms/dads
o Willingness to learn, teach, and inform
o Able to provide spiritual leadership, discipleship, and support to volunteers and clients
o Understands and models servant leadership
o Proficient in Microsoft Office, Word, Outlook, and database software
o Knowledgeable in Google documents, forms, and presentations
o Familiar and/or willing to learn Zoom, Google Meets, and TEAMS
o Self-starter, able to work independently in a fast-paced environment
o Physically able to lift 25 lbs.
o Ability to maintain confidentiality while working with highly sensitive data
PRC Core Competencies & Requirements:
o Has a personal relationship with Jesus Christ, exhibited by a focus on prayer, study of the Bible, and interactions with others
o Subscribe to, adhere to, and abide by, without reservation, the PRC’s Vision, Mission Statement, and Ministry Overview
o Client Focus
o Interpersonal Savvy
o Managing and Measuring Work
o Resourcefulness with Problem Solving
o Ethics & Integrity
o Priority Setting
o Proficient in smart phone usage, texting, Microsoft Office, Word, Outlook, Excel, and database software
o Compliant with safety procedures and policies as outlined by the PRC
o Eligible to work in the United State
**Please submit your resume and cover letter by emailing: HR@prcgr.org
*This job description is not all-inclusive and is subject to change according to the needs and vision of the ministry