Job Description
Management - Full-time
Job Description
Title:
Store Manager, Baker Book House
Reports to:
EVP of Direct to Consumer and Retail Operations
Location:
2768 East Paris Ave SE
Grand Rapids, MI 49546
Hours
Full time, 40 hours per week
FLSA:
Exempt
Position Objective:
The Store Manager is responsible for making the sales and operational goals of Baker Book House while maintaining a high standard for customer service and presentation.
Primary Responsibilities
- Responsible for driving the sales of the physical location of Baker Book House, while maintaining profitability.
- Ensuring exceptional customer service, setting standards for staff and providing feedback as needed, lead by example.
- Prepare financial statements, budgets, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Managing the day-to-day operations of the store including but not limited to opening the store, closing the store, and making sure processes are followed and made better.
- Implementing human resource duties including recruiting, hiring, training, and managing expectations, managing schedules, assigning responsibilities
- Creating an environment for staff to grow and thrive in their positions
- Coordinate with the book buyers to pull together promotions and specials from varying publishers of both frontlist and backlist titles. Including in-store events like sidewalk sales, etc.
- Monitor and analyze sales promotion results to determine cost effectiveness of promotion campaigns.
- Ensuring health and safety protocols for our staff and customers
- Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels and appropriately handling broken or damaged merchandise
- Other tasks may be assigned by the supervisor.
Qualifications
- Two to five years of field management experience
- Strong communication skills (written and verbal) are essential
- Strong relational skills, seeking to serve and meet the needs of the store staff and the customers
- Ability to manage multiple projects at once
- Aptitude as a self-starter
- Bachelor’s degree required
Baker Book House Co. is an Equal Opportunity Employer
Apply Now