Barista / Café Clerk

Barista / Café Clerk

Barista / Café Clerk

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Job Description

Food Service - Part-time

Barista / Café Clerk
 
Reports to: Café Manager                            Department: Retail        
Location: Kentwood                                      FLSA: Non-exempt
Shift:  Part Time                                             Pay Grade: R-1
 
Primary Responsibilities:
  • Prepare and/or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Describe menu items to customers or suggest products that might appeal to them.
  • Serve prepared foods, such as cookies or bagels; prepare/serve menu items such as sandwiches and soups.
  • Weigh, grind, or pack coffee beans for customers.
  • Wrap, label, or date food items for sale.
  • Slice fruits, vegetables, desserts, or meats for use in food service.
  • Clean and sanitize equipment and utensils as well as service and seating areas.
  • Check temperatures of cooling and heating equipment to ensure proper functioning and food safety.
  • Answer questions regarding the cafe and its products and services.
  • Develop constructive and cooperative working relationships with others, maintaining them over time.
  • Compute sales prices, total purchases, and receive and process cash or credit payment, as well as gift card and gift certificate purchases and redemptions (in-person or by phone) on a point-of-sale system.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, upcoming events, and security practices.
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
  • Inventory stock and goods such as food and ingredients, and requisition new stock.
  • Handle complaints and resolve grievances in a professional manner; analyze information and problem solve.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and gift cards/gift certificates.
Other tasks not on this list may be assigned. 
Qualifications:
To perform this job successfully, an individual must be able to perform each duty listed above satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Customer and Personal Service – Knowledge of principles and processes which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products.
  • Previous Food Service Experience – Experience is a definite plus but not required. Applicants must demonstrate comfort and confidence in a food prep environment as well as a desire to expand baking and food prep skills.
  • English Language – Knowledge of the structure and content of the English language, including the ability to understand and communicate information in both oral and written formats.
  • Mathematics – Knowledge of the principles and methods for addition, subtraction, multiplication, division, percentages, fractions, statistics, and U.S. currency.
  • Availability/Adaptability/Flexibility – Job requires being open to change (positive or negative). A retail/food-service environment will require availability on weekends (not Sundays) and some minor banking holidays.
  • Sociability – Ability to provide outstanding service to others and work with co-workers in a friendly non-competitive environment.
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