Men's Center Director

Alpha Grand Rapids | October 8

1725 Division Ave South, Grand Rapids, MI 49507

Full-Time

616 481-3593

Job Description

Executive/Management

Mission Statement: Motivated by the love of Christ, we promote abundant life by providing holistic services to women and men affected by unplanned pregnancy.

Position title: Men’s Center Director

Position type: Staff (full-time, salaried)

Salary Range: $61,000 - $64,000

Department: Men’s Center

Reports to: Vice President of Client Services

Basic function of position: The Men’s Center Director is responsible for the day-to-day operations of Alpha Men’s Center (AMC), which include the implementation of the policies and procedures approved by the Board of Directors of Alpha Grand Rapids (AGR). The core responsibilities include supervising AMC staff, managing AMC Step Up Coaching, Fatherhood Support Group, and Job Readiness Programs, and supporting AMC volunteers and clients.

Major Duties and Responsibilities

Center management

Oversees the daily operations of AMC, ensuring all employees, volunteers, and clients have an experience consistent with AGR’s core values
Implements consistent policies, procedures, and forms for all programs and coordinates with the VP of Client Services regarding proposed changes
Provides managerial support, direction, and supervision to AMC staff
Supports all direct reports through regular check-ins, as well as quarterly reviews, ensuring individual work objectives achieve organizational strategic priorities
Conducts yearly written and oral evaluations
Prepares AMC-related strategic plans and new program proposal papers for the approval of the VP of Client Services, President, and Board of Directors

Client management

Recruits clients and works with Marketing to create promotional materials for clients
Works with the medical staff to promote and encourage father involvement during pregnancy tests and ultrasounds; when applicable, provides options counseling to men during a Medical visit
Provides counsel to clients when necessary or appropriate
Handles challenging client situations
Builds relationships with clients and supports their growth
Provides referrals to clients based on need (medical, food, housing, jobs, etc.)

Volunteer management

Oversees AMC Step Up, Fatherhood Support Group, men’s Ed Services, and Job Readiness volunteers
Works with Educational Services Manager to support AMC Language cafe volunteers
Works with Childcare Coordinator to support childcare volunteers for Fatherhood Group and Jobs for Life
Partners with the Community Engagement Manager in matters relating to volunteers: communicating volunteer needs, writing volunteer job descriptions, interviewing potential volunteers, selecting volunteers, and coordinating volunteer appreciation
Communicates policies and procedures to volunteers and provides orientation for new volunteers
Oversees the scheduling of volunteers, ensuring adequate space and staffing
Builds relationships with volunteers, supports them in their roles, and empowers them to serve clients well
Provides in-service opportunities for volunteers to continue learning and growing in their role
Advises volunteers on how to work with specific clients and debriefs with them regularly
Ensures that all volunteer hours are recorded and submitted in a timely manner
Provides content and steers organization and timeliness of Step Up and Community Partner newsletters
Assists with AGR’s training program and recruitment process for new volunteers

Program management

Oversees and manages AMC Step Up Coaching, Fatherhood Support Group, men’s Ed Services, and Job Readiness Programs
Establishes and carries out program policies and procedures
Selects curriculum, oversees implementation, and assesses effectiveness
In partnership with the Marketing team, ensures adequate program participation
Develops, measures and tracks program outcomes
Manages client referrals, fills spaces in programs, maintains a wait list, and tracks communication
Analyzes distinct clients and client visits to ensure program sustainability
Purchases supplies

Administrative

Manages all aspects of budget, expenditures and tracking for Men’s Center Support Services, Educational Services, and Job Readiness Programs
Identifies and builds community partnerships for mutual referrals and client support
Maintains a clean and organized program space
Ensures accuracy of data entry
Runs reports in Zanda software and regularly provides data to the VP of Client Services

Communication

Provides weekly prayer requests and monthly stories and quotes to the VP of Client Services and/or Marketing Director
Assists with stories, quotes, photos, and videos for quarterly and annual publications and events

Other

Serves as backup to the Men’s Center Coordinator, covering the front desk during breaks and short absences
Finds coverage for the Men’s Center Coordinator on days off
Promotes and attends spring and fall fundraising events
Participates in all required staff meetings
May include presenting on behalf of Alpha Grand Rapids to churches and the community
Takes part in professional development as desired, recommended, or required
Performs other duties as assigned by supervisor
This position is required to attend certain fundraising and volunteer events and additional events if asked. Please see the link for specific requirements. Staff Event Attendance Requirements.xlsx

Qualifications for the Position

Education: Bachelor’s Degree or higher in Business, Social Work, Human Resources, Ministry, or other related field. LLMSW, LMSW, or LPC (not required).

Prior work experience: At least five years of experience in a leadership capacity, (including proven organizational leadership in ministry or other community outreach related field), as well as experience in volunteer management, program development, and communications.

Language proficiency

English required
Bilingual (English/Spanish) desirable

Skills and abilities

Strong organizational, administrative, and managerial skills
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Strong leadership abilities, including strengths in strategic conceptual visualization as well as organizational and programming development and implementation
Strong verbal, written, and interpersonal communication skills, as well as public speaking abilities
Ability to interact well with both individuals and groups from a variety of ethnicities and backgrounds
Ability to work independently and interact with other staff members
Ability to handle multiple responsibilities at once, manage time well, and take initiative

Essential requirements