Job Description
Accounting / Finance - Full-time
RGA Tech Support Office Manager
RGA Tech Support is a dynamic IT support firm located in Grand Rapids, MI, providing expert technological solutions to individuals and small businesses in West Michigan. At RGA Tech Support, we believe in delivering exceptional client-centered support services that are founded on transparency, honesty, and a deep understanding of our clients’ unique technological needs.
We are committed to empowering our clients through education and advocacy, ensuring they have a thorough understanding of the latest technological advancements and how they can be leveraged to enhance their operations. Our team of dedicated professionals is expanding, and we welcome growth-minded individuals who share our passion for delivering high-quality services to our clients.
The successful candidate will have excellent communication and organizational skills, along with the ability to collaborate effectively within a team and foster a positive work environment. This position offers an ideal opportunity for individuals who are eager to utilize their skills fostering the growth of a business. It calls for someone who embraces new challenges, constantly seeks to expand their skill set, and is dedicated to contributing to the development of the organization.
Responsibilities
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Provide top-notch customer service, going above and beyond to ensure our clients’ needs are met and exceeded while interacting with clients via phone and email during regular business hours
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Organize and manage our business schedule, document client notes, and track orders and invoice status to keep us on track
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Use your analytical skills to track key business metrics, reporting back to our team with insights and recommendations on how to best optimize our performance
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Identify opportunities for business growth and development including training opportunities, community outreach, and ways to better optimize internal procedures and processes
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Use your creativity to design and create engaging marketing content, including newsletters, brochures, social media and website content, and promotional emails that showcase our brand and services
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Assist with employee management tasks including tracking time off policies, onboarding new team members, and interviewing potential candidates
If you are a motivated self-starter with a passion for customer service and business development, we’d love to hear from you. Come join our team and help us take our business to the next level!
Benefits
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Paid holidays off
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A fun work environment with company outings
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A small, locally owned and growing business
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No weekend or evening work requirements
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An opportunity to make a significant impact on your workplace and community