Customer Service Rep.

Customer Service Rep.

Customer Service Rep.

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Job Description

Administrative / Office Management / Clerical - Full-time

We are looking to fill a Full-Time Customer Service position for our book distribution and fulfillment company, with a focus on non-profit and Christian publishing clientele. This would include 40 hrs./week plus potential overtime hours. 


Basic job duties would include:

·      Answering phone calls from customers and taking orders.

·      Order entry in our proprietary system.

·      Managing customer email and responding in a timely fashion. 

·      Assisting with receivables and collections

·      Assisting with order fulfillment, as needed and time permits. 


Required Skillsets include:

·      Basic computer knowledge; web browsing, emails, etc.

·      A friendly phone approach and good attitude toward customers. 

·      Good spelling and grammar in email correspondence. 

·      Ability to lift cartons up to 35 lbs., very occasionally. 

·      Detail oriented 

·      Able to calmly handle multiple phone calls. 

·      Proficient in Microsoft Office.

Preferred skills for this position would include:

  • Estimating and/or accounting experience
  • Basic design knowledge, preferably some experience with Adobe products
  • And/or a willingness to learn and a propensity for paying attention to detail

We are a rapidly growing branch in a group of sister companies that include a publishing arm, a book printer, and a book bindery. If you are committed, hardworking, have an analytical mind and a quick learner, you will have the opportunity to grow with us, should you desire. 

Desired hours are 8am-5pm, M-F, with opportunity for regular advancement. We have a fun and family orientated company culture.  Apply today and see if we are a good fit together!  Please include references.